These Conditions of Carriage are the conditions on which TSA Global Ltd carries any person and their property and these conditions shall apply to each booking contract made for travel on an Executive Minibus. Any person who travels on an Executive Minibus service shall be considered to have agreed to be carried on these General conditions.

1. INTERPRETATION

1.1 Definitions In these General Conditions of Carriage, the following words shall have the following meanings:-

“Booking” means your booking for travel on an Executive Minibus upon which a reservation is made and the Booking Fee (if applicable) is paid.

“Booking Confirmation” means the email or text message sent by us to the person making the booking which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is booked and the fare paid.

“Booking Reference” means the reference allocated to each passenger booking. It is the means by which an individual booking is identified.

“Currency” All transaction will be made in pound sterling unless agreed otherwise.

“executive minibus” means the executive minibus, bus or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling;

“journey” means each journey you are entitled to make on a service as set out in your booking;

“luggage” means any property which you bring onto a Executive Minibus including any property carried on your person;

“service” means any journey to be made by a executive minibus provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage,

“Special Conditions” means any additional or special condition relating to a particular booking

“we”, “us” and “our” refers to TSA Global Ltd, a company registered in England and Wales, with registered number 8382422

“you” means the person who we have agreed to carry or arranged to be carried, being the person who purchased a booking or for whom a booking was purchased, or any person who travels on a service with or without a booking.

2. CARRIAGE

2.1 Our Agreement to Carry You: We agree to carry you and your luggage allowance on the journey stated on your bookings subject to these Conditions of Carriage.

2.2 Carriage of Luggage:

In addition to your luggage allowance, Additional Luggage may be carried provided that you agree the additional luggage to be carried prior to booking.

2.3 Carriage of Children and Young Persons:

Children under 16 years of age will not be carried unless accompanied by a responsible person aged 18 or over.

2.4 Carriage of Animals:

We cannot carry dogs or any other animals on any Executive Minibus, other than guide dogs accompanying registered blind persons and hearing dogs accompanying registered deaf persons.

2.5 Your Booking Confirmation:

Your Booking Confirmation is a record of our agreement to carry you and your permission to travel upon the Executive Minibus on which travel is booked and you have paid the Fare. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

2.6 Amendments to your Booking:

Bookings cannot be changed once made. Customers may cancel their booking (see clause 2.7) and make a new booking as and when required.

2.7 Cancelling Your Booking:

Bookings may only be cancelled for a full refund 14 days prior to the day of travel. In all other cases the following scale of charges shall apply.

A.Cancellation less than 14 days but more than 7 days - 25%of the hire charge

B.Cancellation less than 7 days but more than 48 hours - 50% of the hire charge

C.Cancellation within 48 hours - 95% of the hire charge

3. CARRIAGE BY OTHER CARRIERS

3.1 Carriage by Other Carriers:

If, for operational reasons, a substitute carrier operates an Executive Minibus on our behalf then such substitute carrier will be treated as our sub-contractor and these Conditions of Carriage shall apply.

4 PASSENGER RESPONSIBILITIES

4.1 Checking Booking Details Prior to Purchase

When making a booking over the Internet you must carefully check the details.

4.2 Travelling with Your booking reference

You must present an email or text booking reference to the driver when boarding an Executive Minibus for your journey as this is your proof of Booking and is the means by which entry to the vehicle will be granted. If you are unable to show an email or text booking reference you will be permitted to travel provided you can show proof of identity.

4.3 Please note TSA Global Ltd Ltd is not liable for any loss, damage, liability or cost suffered by you as a result of any delay to any Executive Minibus.

4.4 Breach of Conditions Applicable To Your Booking

If you fail in a material respect to comply with any terms and conditions governing your Booking, we may cancel your Booking and refuse you carriage or further carriage without any obligation to refund your Booking Fee and without any liability to you.

5. OUR RESPONSIBILITIES 

5.1 Pick up and drop off times are approximate we will try to minimise any disruption to your Journey.

5.2 Our Right to Cancel Services:

We reserve the right to alter or suspend, cancel, withdraw or substitute any Executive Minibus or terminate Executive Minibus once it has commenced, without notice whether before or after you have made a Booking.

5.3 Our Liability for Cancellations and Withdrawals of a Executive Minibus:

Our liability is limited to that stated in these Conditions of Carriage:

Except as provided in these Conditions of Carriage, we shall not be liable for any loss, damage, liability or cost suffered by you as a result of any cancellation or withdrawal of any Executive Minibus by us, or any delay to or termination of any Executive Minibus.

5.4 No Liability if you have no booking:

If we cancel or withdraw an Executive Minibus and you have not made a Booking on it, we shall have no liability to you.

5.5 Cancellation before service has commenced:

If we cancel or withdraw an Executive Minibus before it has commenced, due to a circumstance within our reasonable control and you have made a booking for travel on the Executive Minibus concerned, our liability to you will be at our option to:

i) Carry you on another Executive Minibus or ii) Cancel your Booking and allow you to claim a refund for the full amount of your Fare.

5.6 Cancellation after service has begun:

If an Executive Minibus on which you are travelling commences and is terminated before reaching your booked destination due to a circumstance within our reasonable control, our only liability to you will be to use our reasonable endeavours to make suitable alternative arrangements (for example by another Executive Minibus, through a substitute carrier or by train, private car or taxi) to carry you to your booked destination provided that you shall not unreasonably refuse to travel by any alternative arrangement offered to you.

5.7 Circumstances beyond Our Reasonable Control

We shall have no liability whatsoever for any delay or failure to carry you or for breach of contract, where such delay or failure is caused by a circumstance beyond our reasonable control. Such circumstances include, but are not limited to;

Traffic Delays and/or road closures

Accidents Causing Delays on or in the vicinity of the Service Route

Severe Weather Conditions

Strike / Industrial Action

Terrorist or Threat Of Terrorist Action

Security Alerts

Denied Access to any location

5.8 Maximum Liability:

Our maximum liability to you for any loss, damage or liability which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, any breach of contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors shall be limited to the cost of the booking for that journey.

5.9 Death and Personal Injury Liability:

We do not exclude or limit our liability for death or personal injury resulting from our negligence.

6 LUGGAGE

6.1 Luggage:

The luggage allowance for each route is considered to only include hand luggage unless agreed otherwise

 

6.2 Prohibited Items:

Certain large items may or may not be permitted. The prohibited items list for each booking is as defined:

Prams and Pushchairs (Non-Folding).

Weapons, Drugs.

Hazardous chemicals or substances as defined under the Health and Safety at Work Acts.

Should a passenger present himself or herself for travel with any prohibited items, carriage will be denied unless the passenger properly and safely disposes of the prohibited item.

Refunds will not be given to passengers who are denied permission to travel because they are in possession of prohibited items and are unable to dispose of them prior to travel.

6.3 Responsibility for Luggage:

You are responsible for your luggage and personal belongings at all times.

6.4 Liability for Luggage and Personal Belongings:

We will only be liable for any loss or damage to your luggage and personal belongings caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage whether for breach of contract, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives or otherwise, shall be limited to £100 per passenger per Journey

6.5 Lost Property:

If you leave or lose any of your luggage whilst travelling on an Executive Minibus and the luggage is either found by or handed to a member of staff we shall take reasonable care of that luggage. Such luggage will be stored at such a location as we may decide but all such storage will be at the passenger’s risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

If you do not collect your lost luggage within 1 month of our receiving or finding it, we reserve the right to dispose of it in any manner we wish, including by destruction or sale and we shall give sale proceeds to a charity of our choice. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of such items within 48 hours of our receiving or finding them.

If you find any property on an Executive Minibus Vehicle belonging to someone else, you must hand it over to the driver at the end of the journey.

7 BEHAVIOUR

7.1 Passenger Behaviour:

We wish to make travel with TSA Global Ltd as comfortable and pleasant as possible for all of customers. Therefore:

Passengers must:

Wear the provided seatbelt at all times whilst the vehicle is in motion.

Comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers or children

Behave in a reasonable, sensible and lawful manner to staff and other passengers

Comply with any request or direction from a member of staff.

Passengers must not:

Be abusive or threatening to any member of staff or any other person.

Obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions

Behave in any manner that endangers or threatens the safety or security of any TSA Global Ltd Vehicle, member of staff, passenger or their property.

Behave in any manner, which causes discomfort, inconvenience, damage or injury to any TSA Global Ltd Vehicle, member of staff, passenger or their property.

Obstruct or allow any of their luggage to obstruct any aisle or emergency exit.

Take onto any TSA Global Ltd Vehicle any alcoholic drinks or drugs (other than medication) with the intention of consuming them or to consume them on board any service whilst under the influence of alcohol or drugs.

Take onto any TSA Global Ltd Vehicle any hot food with the intention of consuming them or to consume them.

Smoke whilst on board.

Board any TSA Global Ltd Vehicle whilst seriously ill or suffering from any contagious disease.

Passengers who fail to comply with the above rules or who we may reasonably believe will breach or continue to breach the above rules may be denied boarding or further carriage maybe denied and the Booking cancelled without refund.

Whilst TSA Global Ltd will use its reasonable endeavours to ensure compliance by passengers with the above rules, we will not be liable for any act or omission of any other passenger whilst on an TSA Global Ltd Vehicle.

8 GOVERNING LAW

8.1 Governing Law:

English Law shall govern all aspects of your Booking and these Conditions of Carriage and the English Courts shall have exclusive jurisdiction in respect of any dispute.

8.2 Severability:

If any of the provisions of these Conditions of Carriage are or become unenforceable then this shall not affect the validity or enforceability of any of the other provisions.

8.3 Your Personal Data:

You agree that personal data may be retained, used and disclosed by us, our agents or sub-contractors for the purpose of complying with our obligations under these Conditions of Carriage including, but not limited to, administering your Booking and complying with any legal obligations.

See our privacy statement for more information.

8.4 Amendments and waivers to these Conditions of Carriage:

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these Conditions of Carriage.

8.5 Third Party Rights:

Unless otherwise stated in these Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these Conditions of Carriage and the Contracts (Rights of Third Parties) Act 1999 is excluded.